Privacy Policy

Rustic & Pure Soap ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and share information when you visit our website at rusticandpure.com, place an order, or otherwise interact with us.

By using our website, you agree to the collection and use of information as described in this Privacy Policy. We may update this policy from time to time, and your continued use of the website after changes are posted constitutes your acceptance.

1. Information We Collect

We collect two types of information: personal information and non-personal information.

Personal Information is information that identifies you, such as your name, email address, phone number, shipping address, and billing information. We collect this information when you:

• Place an order on our website
• Create an account or sign up for our email or SMS list
• Submit a contact form or send us a message
• Interact with us at a farmers market or craft fair and provide your contact details

Non-Personal Information includes data that does not identify you personally, such as browser type, pages visited, and time spent on the site. This information is collected automatically as you browse our website.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including sending order confirmations and shipping notifications
• Communicate with you about your order or any questions you have submitted
• Send you marketing messages, reorder reminders, and promotions if you have opted in to receive them
• Improve our website, products, and customer experience
• Comply with legal obligations

3. Text Message and SMS Communications

If you opt in to receive SMS or text messages from Rustic & Pure Soap, you agree to receive automated marketing and transactional text messages at the phone number you provide. Message and data rates may apply. Message frequency varies. You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us at [email protected].

We do not share your phone number or SMS opt-in consent with third parties for their marketing purposes. Your opt-in data and consent will not be shared with any third parties except as required to provide the text messaging service itself.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to collect non-personal information about how you interact with the site. Cookies help us understand traffic patterns, improve functionality, and provide a better browsing experience. You can disable cookies through your browser settings, though doing so may affect certain features of the website.

5. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

• Service providers: We work with third-party providers such as payment processors (Stripe), shipping carriers, and email and SMS platforms to fulfill orders and communicate with you. These providers are authorized to use your information only as necessary to provide services to us.
• Legal requirements: We may disclose your information if required to do so by law, court order, or government request.
• Business transfers: In the event that Rustic & Pure Soap is sold or transferred, your information may be transferred as part of that transaction.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. Payment transactions are processed securely through Stripe and we do not store your full credit card information on our servers. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to comply with legal, accounting, or reporting obligations. If you would like us to delete your personal information, please contact us and we will do so where we are not legally required to retain it.

8. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

9. Your Rights and Choices

You have the right to:

• Access, correct, or request deletion of your personal information
• Opt out of marketing emails by clicking the unsubscribe link in any email we send
• Opt out of SMS messages by replying STOP to any text message
• Request information about what personal data we hold about you

To exercise any of these rights, please contact us at [email protected].

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell your personal information. To exercise your rights, contact us using the details below.

11. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page with a revised date. Your continued use of our website after any changes constitutes your acceptance of the updated policy.